Insurance contract claim: who to contact to get answers to your questions?

If you have questions about the guarantees of an insurance contract, on what to do after a disaster, do not hesitate to contact your insurance company, agent or ourtier c. If you disagree with him, you can use a mediator insurance.

Contact his insurance company, the broker or insurance agent

Your insurer, agent general insurance, insurance broker … role is to assist you in signing the insurance contract to pay compensation in case of disaster. He is best able to answer most of your questions.

You can also contact the customer care, customer complaints or …, the name may be different in different societies.

Contact information for this service by referring to documents provided by your insurer (general conditions of the insurance contract, information sheet).

If this service is not able to get information by phone, you can send your complete application by enclosing a photocopy of the documents necessary for the proper understanding of the application without you divest the original.

It is important to note:

• the exact nature of the application;
• number of the insurance contract;
• all references listed on the letters of the insurance company;
• a phone number and times that you can join.

The use of a mediator insurance

If your inquiry relates to a dispute could be resolved through internal procedures for handling complaints from the insurance company, it will tell you how to referral to the Ombudsman.

The mediator is necessarily a person external to the insurance company

and independent. It can be entered directly by the insured or by the insurance company, with the agreement of the claimant.

The mediation is free.

So that the mediation takes place in good conditions:

• the mediator should be entered only once exhausted the internal procedures of the litigation;
• it can not be seized if legal action has been initiated.

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